Power Monitoring Expert UX Strategy

Redesigning Industrial IoT Workflows and Telemetry Visuals with High Precision

Directed the end-to-end user experience strategy for Schneider Electric's flagship power management software. By transforming complex power telemetry, configuration tools, and licensing flows, we unified the experience for global operators and drove massive business scale.

Proof points

Outcomes and impact

Commercial impact

Supported growth from €90M to €290M in five years, achieving Hero Offer status.

Alarm configuration

Reduced configuration times by 250x through graphical templates.

Alarm fatigue

Decreased alert noise in large networks by 20x using a root cause analysis clustering engine.

Order efficiency

Reduced order and licensing setup issues by 99%.

Telemetry scale

EcoStruxure Power Monitoring Expert (PME) monitors power distribution for Google data centers, NASA research centers, and Toyota assembly lines. The software must handle high-density time-series data and complex configuration tasks. I directed the experience strategy across sales, installation, and daily monitoring. By mapping the user journey, we identified major bottlenecks in device configuration and incident diagnosis.

To implement these changes, I worked at the center of a complex organizational web. I coordinated design requirements directly with customers, partners, offer managers, and product managers. I aligned nine engineering teams to ensure consistent implementation of our patterns across the end-to-end experience.

Project impact

The redesign of PME achieved double-digit growth and multiple industry design awards. Below are the key outcomes from the five-year UX program.

User journey

We mapped the complete customer experience journey for field service engineers and facility operators. Our research revealed massive process bottlenecks: setting up alarms required configuring meters one at a time. The process was slow and repetitive. Operators had no view of current hardware settings across different devices, nor could they easily test notifications. When alarms fired, notifications lacked vital context, forcing users to switch devices and manually search database logs.

Customer presentation

To validate our designs before development began, we presented high-fidelity interactive prototypes to customer panels. This hands-on testing allowed us to verify user workflows and build confidence with key stakeholders.

Layout specifications

Achieving visual precision meant drafting every layout and modal detail with strict redline specifications. We documented exact border radii, drop shadows, and spacing. Spacing increments were standardized to 10px, 15px, and 20px to eliminate layout drift across the codebase.

Telemetry dashboards

Telemetry displays, custom diagrams, and secondary utility KPI charts designed for desktop interfaces.

Alert clustering

A single power sag or transient event can trigger hundreds of downstream alarms, causing severe alarm fatigue. The Alarms 2.0 console groups related events into a single incident timeline, highlighting the predicted impact and root cause.

Waveform analysis

Viewing raw voltage and current waveforms aligned to a common clock to analyze sags and transients.

Customer demo

Mobile concept design enabling operators to track sags and alarms directly from their phones.

Reflections

Simplifying these complex workflows helped PME achieve "Hero Offer" status within Schneider Electric, growing business line revenue from €90M to €290M in five years. Designing industrial software requires balancing technical constraints with operational safety. A clear experience strategy is a major differentiator in technical markets.