Schneider Electric
EnergyOne Hub UX Strategy
Unifying Global Teams around a Coherent Industrial Workflow and Next-Gen Interface
Managed the UX strategy to align nine global product teams, establishing a shared research framework and designing a graphical-first configuration system to replace fragmented, inconsistent legacy workflows.
Proof points
Outcomes and impact
Global alignment
Aligned disparate business stakeholders around a unified experience vision.
System coherence
Bridged the gap between mobile and web workflows by standardizing interaction patterns.
Graphical configuration
Replaced bespoke desktop setups with a modern graphical-first interface.
Resolving the engineering head start
When I joined the project, engineering was already building the product. Design had been brought in late, leaving us understaffed with a few fractional designers split across different departments. The team was fragmented, and the product reflected this organizational division. Different teams built bespoke components and divergent workflows, resulting in major consistency gaps between the mobile app and the web portal. The product felt like a collection of separate projects rather than a single hub.
Building consensus across time zones
To fix the fragmentation, I met with stakeholders and engineering teams globally. I scheduled workshops at early and late hours to accommodate international time zones and build personal relationships with team counterparts. We developed a clear strategic product principles framework to guide all future design work. We ran stakeholder surveys and presentations to map where our direction was aligned and where different business units diverged. To anchor these decisions in real needs, we conducted customer panel workshops, capturing the voice of the customer directly. This research gave us the authority to align the developers around a single roadmap.
Designing a graphical-first config system
With stakeholders aligned, we replaced the inconsistent legacy interfaces with a next-gen graphical-first experience. I led the UX architecture for the mobile app and a new graphical configuration system. This system allowed operators to manage complex industrial setups visually rather than navigating dense nested menus. We standardized the core components across web and mobile surfaces, ensuring that a workflow started on one platform made sense when continued on the other.